Term Conditions

Effective Date: 30/10/2026

Welcome to Al Ula Fragrance. By accessing our website or purchasing our products, you agree to the following Terms & Conditions.

1. Products & Availability

We make every effort to ensure that product descriptions, images, prices, and availability are accurate. Minor variations in packaging, appearance, fragrance, or product details may occur. All products are subject to availability.

2. Orders

Placing an order means you agree to purchase the selected products. We reserve the right to accept, cancel, or refuse an order due to product availability, pricing errors, payment issues, incorrect information, suspected fraud, or other legitimate reasons.

3. Pricing & Payment

All prices are displayed in INR unless stated otherwise. Prices and offers may change without prior notice. Payments are processed through authorised payment providers. Orders may be cancelled or held if payment is unsuccessful or suspected to be unauthorised.

4. Shipping & Delivery

We aim to dispatch orders within the stated processing time. Delivery times are estimates and may vary due to courier delays, weather, holidays, remote locations, or circumstances beyond our control. Customers are responsible for providing accurate delivery details.

5. Cancellation, Returns & Refunds

Cancellation, returns, replacements, and refunds are governed by our Cancellation and Return & Refund Policy. Certain opened or used fragrance and personal-care products may not be eligible for return for hygiene and product-safety reasons.

For damaged, leaked, missing, or incorrect products, please contact us promptly and provide the requested photographs or other evidence for verification.

6. Fragrance Experience

Fragrance perception, projection, and longevity may vary between individuals depending on skin type, body chemistry, climate, and application method. Such variations do not necessarily indicate a product defect.

7. Product Usage

Customers are responsible for using products according to the instructions, labels, and safety information provided. Please review ingredients and precautions, especially if you have known sensitivities or allergies.

8. Website Use

You agree not to misuse our website, provide false information, interfere with website security, introduce malicious software, copy our content without permission, or use the website for unlawful purposes.

9. Intellectual Property

All website content, including our brand name, logos, photographs, product descriptions, graphics, and other original materials, belongs to or is licensed to Al Ula Fragrance and may not be copied or used without permission.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy. Necessary information may be shared with payment providers, courier partners, and service providers to process and fulfil your orders.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Al Ula Fragrance will not be responsible for indirect or consequential losses arising from the use of our website or products. Nothing in these Terms limits any consumer rights that cannot legally be excluded.

12. Governing Law

These Terms & Conditions are governed by the laws of India and are subject to applicable consumer-protection laws.

13. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will always be published on this website.